Stay terms — VISLA Apartments
VISLA Apartments is a place for a peaceful stay. To help you prepare for your arrival and ensure everyone’s comfort, we have gathered the key rules for bookings and stays.
1. Arrival and departure
The same times apply to both apartments:
| Check-in | Check-out |
|---|---|
| From 15:00 on arrival day | By 11:00 on departure day |
Please let us know your expected arrival time in advance.
Before your stay begins, we send access details and self check-in instructions by SMS to the phone number provided when booking. Please provide a valid number where we can also reach you on your arrival day. If the message has not arrived before you get here, please contact us.
Early check-in or late check-out must be agreed individually and are subject to apartment availability.
2. Bookings and guest details
Your booking covers the selected apartment, stay dates and number of guests stated in the confirmation.
When booking, please provide the booking guest’s full name, email address, phone number and the total number of guests, including children and their ages. Any other details required to fulfil the booking or issue a sales document are indicated in the form.
The number of overnight guests must not exceed the maximum occupancy stated in the apartment offer. Overnight stays by additional people must be agreed with VISLA Apartments in advance.
3. Price and payment
Direct bookings require payment of 100% of the stay price. The payment deadline and available payment methods are shown during booking. Online payments are handled by Tpay.
The full stay price, including mandatory charges and the cost of selected additional services, is shown before you make the booking.
After successful payment, we email a confirmation containing the booking number and stay details to the address provided. Please quote this number when contacting us about your booking.
For bookings made through Booking.com or another platform, the payment rules attached to the selected offer and stated in its confirmation apply.
4. Cancellation and refunds
A direct booking may be cancelled free of charge no later than 14 days before the planned arrival. The exact date and time of the free cancellation deadline are shown during booking and in the confirmation.
If you cancel within this period, we will refund the full amount paid. We issue the refund by bank transfer within 14 days of receiving the cancellation. If bank account details are needed for the refund, we will contact the booking guest.
If you cancel after the free cancellation deadline or do not arrive, the cancellation charge is 100% of the booking value, subject to any rights under applicable law.
To cancel a direct booking, use the function provided in the booking confirmation or email us, quoting the booking number.
Bookings made through Booking.com or another platform must be cancelled according to that service’s procedure. The cancellation and refund conditions of the selected offer then apply.
5. Booking changes
Changes to the dates, length of stay or number of guests must be agreed with VISLA Apartments in advance.
Changes are subject to apartment availability. New dates or a change to the booking may result in a price difference, which we will explain before confirming the change.
Sending a change request does not confirm the change or suspend the free cancellation deadline.
6. Stays with children
Children of all ages are welcome. We do not provide cots or extra beds in the apartments.
Children should be supervised by adults, particularly when using the balcony, garden and shared areas.
We apply child safeguarding standards. On arrival, we may therefore request information or documents necessary to establish a child’s identity and their relationship to the accompanying adult.
7. Peace and comfort
Quiet hours are 22:00–07:00. During the day, please also behave in a way that does not disturb other guests or neighbours.
Parties and events, including hen and stag parties, are prohibited in the apartments and on the property.
Please use the apartment, its equipment and shared areas for their intended purpose and in accordance with safety rules.
8. Smoking and pets
Smoking tobacco and using electronic cigarettes or heated tobacco products are prohibited inside the apartments.
We do not accept pets. This rule does not restrict the rights of people using an assistance dog under applicable law.
9. Equipment and amenities
Bed linen and towels are provided for your stay. A detailed equipment list is included in the description of your selected apartment.
Guests may use Wi-Fi and private parking free of charge. Please park in the space indicated by the host, keeping access routes and the building entrance clear.
Please use the garden and any available outdoor equipment in accordance with the host’s instructions, respecting other people’s safety and peace.
10. Faults and damage
If you notice a fault, damage or missing equipment after arrival, please let us know as soon as possible so we can respond promptly.
Please also report faults and damage that occur during your stay. Liability for damage is determined under applicable law, taking account of the circumstances and the actual loss. Normal wear and tear is not a reason to charge the guest.
11. Before departure
Please leave the apartment tidy, switch off appliances you have used that do not require a continuous power supply, and close the windows and doors.
Please hand over or leave the keys as instructed.
12. Contact and complaints
You can contact us by phone or email about your booking, arrival and stay. Contact details are available on the “Contact” page and in the booking confirmation.
Comments and complaints may be submitted through the same channels. Please include your booking number, stay dates, a description of the issue and the resolution you would like.
Please report problems affecting your comfort as they arise so we can respond during your stay. Not reporting an issue on site does not remove your right to make a complaint later.
13. Application of these terms
These stay terms are available before booking. Each booking is governed by the version accepted when it was made, together with the detailed conditions of the selected offer.
For bookings through an intermediary platform, payment, change and cancellation rules are set by the offer accepted on that platform.
Nothing in these terms restricts guests’ rights under mandatory provisions of law.